FAQ

Q: How much is the shipping cost?

A:  FREE shipping and FREE tax on all our products.

Q: How long does it take for an order to arrive?

A: All orders will be delivered to you within 3-6 business days.(Processing time: 1-2 business days, Shipping time: 2-4 business days)

Q: What is the return policy?

A: We have a 180-day return policy, which means you have 180 days from the date you receive the item to request a return or exchange. For more detailed information, please check the Return Policy page.

Q: How long is the warranty?

A: We offer a 10-year warranty from the date of purchase. For more detailed information, please check the Warranty page.

Q: How can I contact you?

A: If you have any questions, please feel free to contact us. Email: service@lohovusa.com   Tel: +1 209 800 4197 

Our phone call is available at Monday to Friday, 5 pm to 2 am, PST.