Warranty

Manufacturer's Limited Warranty

If the product you ordered is defective due to material and workmanship or construction problems within 10 year from the date of purchase and shipment, we will replace the affected product or part with a new one or one that is equivalent to the new one in terms of performance and reliability.

Warranty coverage:

1. This warranty explicitly covers all products, accessories and parts.

2. This warranty covers the cost of parts and labor for the first year. There is no cost to the customer.

3. Additional extended warranty covers the cost of parts and labor at no cost to the customer.

4. This warranty applies to the original purchaser only.

Excluding routine maintenance, performance problems and defects caused by:

1. Caused by improper or unintentional use of the product.

2. Caused by improper installation.

3. Caused by abuse, accident, modification, lack of regular maintenance, force majeure, vandalism, flood, fire, or any other event beyond the manufacturer's control.

4. Caused by maintenance, alteration, opening or repair of the product by a person other than the manufacturer's authorized dealer or service technician.

5. Caused by any damage to the product in connection with any component or part not supplied by the manufacturer which is attached to any part of the product.

6. Occurring after the expiration of the limited warranty period set forth above.

How to obtain warranty service:

For warranty service, the original purchaser must provide proof of purchase and call Customer Service at +1 209 800 4197 or email us at: service@lohovusa.com to obtain a Return Merchandise Authorization (RMA). When the purchaser obtains an RMA, we will provide product return instructions and procedures for completing warranty service, which may include returning the product to us along with proof of purchase.

If your product does not work properly during normal use, please contact our customer service. Email: service@lohovusa.com  Tel: +1 209 800 4197

Limitation of Liability

This warranty does not apply to product problems caused by improper use of the product, loss of the product, and damage outside of normal use.

The provisions in this limited warranty provide the sole and exclusive remedy arising from the sale. The manufacturer is not responsible for incidental or consequential loss or damage, attorney's fees or other costs, and in no event shall the manufacturer's liability exceed the original purchase price of the product.

Please note: We will test and inspect products returned for defect claims upon receipt. Any item found to be in proper working condition will not be eligible for exchange and will be returned to the customer.

This warranty gives the customer specific legal rights. The customer may also have other rights that vary by jurisdiction.