Privacy Policy

We know you care about how your information is used and shared. Your privacy is important to Lohov ("Lohov", "we", "us", or "our"). Your trust in our products and services is also important, and we appreciate your trust. We want you to be familiar with how we collect, use and disclose information about you or your device. This Privacy Policy describes how we handle personal information about you that is collected by the services we operate and control.

Please read this Privacy Policy carefully. By using our services, you are accepting the terms of this Privacy Policy and consenting to the collection, use, disclosure and retention of your information as set forth in this Privacy Policy.

1. What Information Do We Collect from You?
  • Records of contacting us: We may keep records of you contacting us by phone or email.
  • Registering for an account: If you register for an account with us, we will collect your name, email address, recipient address and phone number.
  • Product-related: When you use our products, we may collect information about the make, model and year of your electric vehicle.
  • Live Chat Feature: If you need help with your order and products, you may be able to chat with our online customer service. We will collect information that you may provide through such features.
  • Other information you voluntarily provide: If you fill out a form or participate in an activity on the Site, we will collect information that you voluntarily provide. For example, when you interact with our social media interaction, when you review our products or services, we will collect the information provided in the reviews and posts.
  • Automatic Information: We automatically collect and store certain types of information about your use of lohovusa.com, including information about your interactions with the content and services offered through our website. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your device visits lohovusa.com. Examples of information:
    • The Internet Protocol (IP) address that connects your computer to the Internet.
    • The login name, e-mail address and password.
    • The location of your device.
    • Through and from the full Uniform Resource Locators (URL) clickstream of our website, including date and time; content and products you have viewed or searched for; page response times, loading errors, the length of view for certain pages, and page interaction information (such as clicks and mouse hovers).

We may also use device identifiers, cookies and other technologies on devices, applications and our web pages to collect browsing, usage or other technical information.

2. How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • We will not use the collection of users' personal information as the main purpose;
  • Communicate with you,we use your personal information to communicate with you through various channels (e.g., by phone, email, chat);
  • Screen our orders for potential risk or fraud;
  • We use the information we collect to enhance your experience of our website and our products and services;
  • We do not rent or sell this information to any third-party;
  • Without your consent, we will not use your personal information or pictures for advertising;
  • In some instances, we may collect and use your personal information to comply with the law. For example, we may need to process personal data to comply with our legal obligations to share data with law enforcement or to comply with a court order.
  • We do not offer freebies or incentives except for the following:
    • Being offered at the time of your purchase.
    • As part of a marketing campaign.
    • The primary purpose is not to collect personal information from users.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

3. Do We Share Your Personal Information?

We may share the information we collect about you in the following ways:

  • Third Party Service Providers: We hire other companies or individuals to perform functions on our behalf.Examples include fulfilling orders, delivering packages, sending emails, removing duplicate information, analyzing data, providing marketing assistance, providing search results and links, processing payments, transmitting content, assessing and managing credit risk, and providing customer service. These third-party service providers have access to the personal information needed to perform their functions, but will never use it for any other purpose.
  • Business Transfers: As our business grows, we may sell or purchase additional businesses and services. In such transactions, customer information will generally be one of the transferred business assets, but will still be subject to any pre-existing privacy statements (unless, of course, the customer agrees otherwise). In addition, in the unlikely event that Lohov or substantially all of its assets are acquired, customer information will also be one of the transferred assets.
  • As required by law, such as in conjunction with a court subpoena, government investigation, lawsuit, dispute or similar legal proceeding.

Except for the purposes described above, we will not share your information with third parties for their independent use without your prior consent. We also do not share your personal information with third parties for their direct marketing purposes.

4. About Information Security

We maintain reasonable and adequate technical, administrative and physical security and confidentiality measures designed to help protect your information from unauthorized access or acquisition by other pages or sites.

  • We protect your personal information in transit by using SSL encryption technology and software.
  • We strictly follow the Payment Card Industry Data Security Standard (PCI DSS) when processing credit card data.
  • We maintain physical, electronic and procedural safeguards related to the collection, storage and disclosure of our customers' personal information. Our security procedures mean that we may sometimes ask for proof of identity before disclosing personal information to you.
  • Preventing unauthorized access to your password and to your computer, devices and applications is important to you. Be sure to log out of your shared computer when you are finished using it.

There is no guarantee that information transmitted over the Internet will be completely secure. While we will do our best to protect your personal information, we cannot guarantee the absolute security of any data transmitted to our Services. Any data transmission is at your own risk.

5. Third Party Services, Applications and Websites

By using our Services, you may access links to third party advertisements, other websites and applications, and when you interact with them, they may collect personal information about you. We recommend that you carefully read the privacy statements of other third party services, applications and websites before providing any personal information. We are not responsible for the information practices of such third party services, applications and websites for their information practices.

6. Can Children Use Our Services?

We do not knowingly collect or maintain personal information from anyone under the age of 18. We sell products for purchase and use by adults. By using the Lohov Services, you expressly acknowledge that you are 18 years of age or older.

7. Returns, Refunds and Ownership

We do not take ownership of the returned product until the item arrives at our fulfillment center. At our discretion, refunds may be issued without requesting a return. In this case, we will not take ownership of the refunded item. For more information about our returns and refunds, please see the Return & Refund Policy page.

8. Social Media

Lohov supports third party widgets, such as but not limited to Facebook, Instagram and Twitter buttons on the Site, that allow you to share information across different platforms. These widgets may collect your IP address and the pages you visit on our Services, and may set cookies for the widgets to function properly. Your interaction with these widgets is not governed by this Privacy Policy, but rather by the privacy policies provided on the websites of these social media networks.

You may interact with us on social media sites such as Facebook and Twitter. We have no control over how these social media sites collect, use and disclose any personal information that you share on their platforms. Each third-party social media site's use of your personal information is governed by its own separate privacy policy, which can be found on the corresponding social media site. We have no control over how other users of these social media sites will use and share the personal information you share on their social media pages, and we are not responsible for it.

9. Electronic Communication

When you use the Lohov Service to send emails, messages and other content to us from your desktop or mobile device, you may be communicating with us electronically. You agree to receive communications from us electronically receive communications from us electronically, such as emails, texts, mobile push notifications, or notices and messages on the Site through other services, and you may retain copies of these communications for for your records. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

10. Your Rights and Choices

If you subscribe to certain emails or other newsletters from Lohov, you may "opt-out" of receiving these electronic newsletters by following the instructions in the message you receive, or by sending an email to: service@lohovusa.com, indicating which communications you no longer wish to receive.

11. Your Account

You may need your own Lohov account to use certain services, and you may need to be logged into that account and have a valid payment method associated with it. If there is a problem with the payment method you choose, we may charge any other valid payment method associated with your account. You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account or password. Lohov reserves the right to refuse service, terminate accounts, terminate your right to use our services, remove or edit content.

12. Do Not Track

Please note that when we see a Do Not Track request from your browser, we do not change the site's data collection and use practices. Do Not Track is a privacy preference that you can set in your Web browser to indicate that you do not want certain information about your Web visit to be collected across the site when you do not interact with that service on the page.

13. Policy Revision and Update

If you choose to use the Lohov Services, any dispute you have regarding privacy is subject to this notice, including limitations on damages, dispute resolution, and application of California law. Our business is constantly changing and our privacy statement may change as well. You should check our website frequently to see the latest changes. Unless otherwise noted, our current Privacy Statement applies to all information we have about you and your account.

14. Contact Us

If you have any concerns about our privacy policy, please contact us with a thorough description and we will do our best to resolve them. Please contact us at:

Email: service@lohovusa.com

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